Our services

Copywriting

The words are the bones of your business marketing, and they’re our bread and butter.

We write compelling copy for everything; from your tagline to your policies.

    • Brand positioning and strategy

    • Tone of voice development

    • Website copy

    • Taglines

    • Copy refresh

    • Editing and proof reading

    • Newsletters

    • Blog posts

    • Case studies

    • Real estate listings

    • Brochures, booklets and flyers

    • Print articles

    • Speeches and presentations

    • Radio and video scripts

    • Award submissions

    • Proposals

    • Business plans

    • Employee onboarding and induction materials

    • Policies and procedures

    • Internal communications

Brand strategy

We will help you cement your brand’s vision, values and purpose.

A well-defined brand strategy will help you create a unique and consistent brand image that resonates with your audience.

Your strategy can include:

  • Brand identity

  • Target audience

  • Competitive analysis

  • Brand messaging

  • Marketing plan

  • Performance metrics

Web development and design

If you need a tailored solution - whether it’s a simple, straightforward design or a fully-featured, all-inclusive package, we’ve got you.

  • Custom logo and brand packages to suit every need

  • Scalable websites, from simple setups to complex designs, all SEO-optimised

  • Comprehensive style guides and brand management tools

  • Hands-on training for brand and website application

Customer & employee experience

We care about how your business makes your customers FEEL when they experience you. We understand that customer satisfaction and loyalty are critical to your success, and we are committed to helping you achieve those goals.

Equally, we know how important your great staff are. At our core, we believe that happy and engaged employees are the key to success in any business, and we are dedicated to helping you achieve that.

Our employee experience service is designed to help you create an environment where your employees feel valued, engaged, and motivated. We will work with you to develop a customised plan that meets the unique needs of your organisation and your employees.

    • Customer journey mapping

    • Customer feedback surveys

    • Communications strategies

    • Customer service training

    • Process improvement

    • Employee engagement surveys

    • Employee development

    • Recognition and rewards programs

    • Improved processes

    • Onboarding and induction

Data & AI

We know that optimisation of data and AI are the driving forces behind today’s most innovative and successful businesses.

We can help you harness the power of modern technology to make smarter, data-driven decisions and gain a competitive edge in your industry.

  • We will work with you to collect, process, and analyse large and complex data sets, providing you with insights and recommendations that will help you make informed decisions.

  • By leveraging the power of AI, we can automate routine tasks and streamline processes, saving you time and reducing the risk of errors.

  • With a deep understanding of your data, we can help you identify new opportunities, improve customer experience, and gain a competitive advantage in your industry.

  • Our experts are dedicated to helping you every step of the way, providing you with the guidance and support you need to succeed.

Training

We offer professional communications training to help you develop the skills you need to communicate with confidence and impact.

With our communications training, you can expect:

  • Our experienced trainers will work with you to understand your unique needs and goals, and will develop a customised training program that is tailored specifically to you and your business.

  • Our comprehensive training program will help you develop the skills you need to communicate effectively, whether you're speaking in front of a large audience, writing business material, or leading a team meeting.

  • Our training will help you build confidence in your communication skills, so you can communicate effectively and persuasively, no matter the situation.

  • Our training is designed to be practical and actionable, so you can put your new skills to use immediately and see real results in your work and personal life.

We know words | We know brands